This policy applies to Afropenda apparel (dresses, hoodies, leggings, sets).
Easy Returns & Exchanges
We want you to love your order. You have 30 days from delivery to request a return or exchange.
Easy Size Exchange
If your item doesn't fit, we'll send you the correct size free of charge — with no need to return the original. You only cover a small handling + shipping fee. Available once per item, and not available on final-sale items.
The fastest way is our self-service exchange page: exchange.afropenda.com
How it works:
- Enter your email address and order number — no account needed.
- Your whole order appears, and you pick the new size for each item yourself.
- The page shows you the exchange fee before you commit.
- Confirm, and we check it and email you an invoice.
- Once that's settled we make your new size and post it out — usually 12–17 days, since everything is made to order.
You keep the original. Nothing is posted back to us and there is no return to arrange.
If you'd rather not use the page, or you're not sure which size to pick, just email support@afropenda.com with your order number and your bust measurement and we'll choose the size for you.
Returns & Refunds
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Full-price items: Changed your mind? Return the unworn, unwashed item in its original condition within 30 days for a full refund to your original payment method. Return shipping is covered by you; refunds are processed once the item is received and inspected.
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Promotional / discounted items: Returnable for store credit within 30 days — even if already worn.
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Final-sale items: Not eligible for return or exchange.
30-Day Quality Guarantee
If any item — including sale items — arrives faulty, damaged, or incorrect, or develops a fault from normal wear or washing within 30 days, we'll make it right with a free replacement, no return needed. Just email support@afropenda.com a photo or short video along with your order number.
Questions?
We're always here for you — reach out anytime at support@afropenda.com.